281-440-5044

Health Care
Customer Satisfaction Measurement Benchmarking Association
A Service of The Benchmarking Network, Inc. -
linking over 140,000 members and participants for over 17 years.

Mission    Objectives    Membership    Links
Key Study Areas

Upcoming Roundtables


To become a member click below.

On-line
sign up application

Health Care Customer Satisfaction Measurement Benchmarking Association™ is an association of companies in the health care industry that conducts benchmarking studies to identify practices that improve customer satisfaction and the overall operations of members.


Customer Satisfaction Measurement
Roundtable Meeting

Click here for details

Mission

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.


Objectives

To conduct benchmarking studies of important business processes that are related to customer satisfaction.

To create a cooperative environment where full understanding of the performance and enablers of "best in class" business processes supporting customer satisfaction can be obtained and shared at reasonable cost.

To use the efficiency of the association to obtain data on customer satisfaction and related best practices from companies inside and outside the health care industry.

To support the use of benchmarking to facilitate process improvement and the achievement of superior customer satisfaction.


Membership

Company membership will be considered with respect to compliance with HCCSMBA™ mission, goals and operating guidelines, as well as qualification of the organization within the scope of membership.

Participation in specific efforts will be optional and open only to members with costs shared by the participants.

 

Benefits of Membership

Studies:

HCCSMBA™ will identify and present to members opportunities to participate in Benchmarking studies on various topics addressing issues of importance in the customer satisfaction measurement area.

There are two types of Benchmarking studies provided:

  • Association studies are offered to the membership as a whole with costs divided.
  • Single company sponsored studies addressing the interests of one member company can be offered to other selected members for no fee.

The association will also support customer satisfaction measurement benchmarking efforts:

  • Research - Access public and private databases.
  • Identify study participants - Top companies in and outside the association.
  • Collect data - Manage response collection with the participants as a third party.
  • Lead site visits - Structured with best participants.

Roundtables:

Interest group roundtables can be organized throughout the year. Members will pay a nominal fee to join real and virtual roundtable discussions that address specific issues.

To become a member click below.

On-Line sign up application

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information:

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Industry Focused

Airline
Airport
Aerospace
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Automotive
Banking
Biotech
Broadcasting
Cable And Satellite Television
   • Outage Communications
Career Pathing
Computer Hardware Manufacturing
Construction
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Defense
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   • Distribution
   • Transmission
   • Substation Maintenance
   • Accounting & Finance
   • Contact Center
   • Customer Satisfaction
   • Human Resources
   • Information Systems
   • Procurement & Supply Chain
   • Shared Services
   • Six Sigma
   • Utility Managers
Energy
   • Systems & Technology
Federal Credit Unions
Financial Services
Forest Products
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Government
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   • Corporate and Intergovernmental Security Alliance
Government Performance
Health Care
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Health Insurance
Higher Education
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Media
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Newspapers
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Pharmaceutical Manufacturing
Pharmaceutical Manufacturing Validation
Retail
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Satellite Television
   • Outage Communications
Securities
Skills Replacement
Software
Sport
Succession Planning
Telecommunications
   • Outage Communications
Toll Road Authority
Transportation
Urban Mass Transit
Utility
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Australia
Belgium
Canada
Finland
Germany
India
Ireland
Japan
Mexico
New Zealand
Spain
United Kingdom
United States  
  

Process Focused

911 Call Center
Abandoned Property Management
Activity Based Costing
Accounting and Finance
Accounts Payable
Agile Manufacturing
Aging Workforce Management
Application Development
Application Maintenance
Asset Management
Asset Tracking
B2B
B2C
Billing Process Management
Brand Value Management
Budgeting, Planning & Forecasting
Capital Asset Management
   • Hardware Asset Management
   • Software Asset Management
Capital Expenditures
Capital Project Management
Clinical Trials Standards
Career Pathing
Collections
Complaint Handling
Consumer Products
Contact Center
Contact Center Customer Satisfaction
Contact Center Offshore Outsourcing
Contract Management
Corporate and Intergovernmental Security
Corporate Communications
Corporate Cost Reduction
Corporate Governance
Corporate Planning
Corporate Printing
Corporate Travel
Credit & Collections
Culture Integration
Currency Strategy
Customer Database
Customer Intimacy
Customer Listening
Customer Profitability
Customer Relations Strategies
Customer Relationship Management
Customer Satisfaction
Customer Service
Data Mining
Desktop Support
Disease Management
Dispute Resolution
Distribution & Logistics
Disaster Preparedness & Recovery
eCommerce
E-mail Management
Employee Development & Training
Employee Profiling
Employee Retention
Employee Talent Development
Enterprise Continuity
Environmental Health & Safety
Equal Employment Opportunity
Executive Accountability
Executive Development
Extranet
Facilities
Facilities & Real Estate
Federal, State, Municipal Finance Managers
First Contact Resolution
Fleet Management
Global Organization Structure
Help Desk
Human Resources
Information Systems
Information Technology Architecture
Information Technology Asset Management
   • Hardware Asset Management
   • Software Asset Management
Information Technology Customer Satisfaction
Information Technology Facilities Management
Information Technology Financial Managers
Information Technology Human Resources
Information Technology Measurement
Information Technology Offshore Outsourcing
Information Technology Outsourcing
Information Technology Procurement
Information Technology Project Management
Information Technology Security
Information Technology Strategy Development
Integrated Voice Response
Intellectual Property
Internal Auditing
Internal I/T Customer Satisfaction
Intranet
Inventory Management
ISO9000, QS9000, ISO14000
IVR
Knowledge Management
Knowledge Workers
Lean Benchmarking
Lean Manufacturing
Management Development
Manufacturing Technology
Marketing
Mergers
Network Security
New Service Development
Occupational Health & Safety
Offshore Outsourcing
Order Management
Outage Communications
Outsourcing
Outsourcing - Information Technology
Pandemic Flu
Payroll Management
Pricing Management
Policymaking
Process Harmonization
Procurement and Supply Chain
Product Development
Project Management
Product Verification & Validation
Real Estate
Relationship Management
Regulatory Affairs
Remittance Processing
Reverse Engineering Costs
Risk Management
Sales Force
Security
Server Support Management
Service Level
Service Recovery
Shared Services
Shared Services Satisfaction Processes
Six Sigma
Skills Replacement
Small Business Executives
Software Certification
Statement Processing
Strategic Resizing and Restructuring
Supplier Cost
Succession Planning
Talent Acquisition Management
Talent Development/Management
Tax Policies and Administration
Technical Accounting
Technology Assessment
Technology Manufacturing
Telemarketing
Total Cost of Ownership
Transfer Pricing
Travel
Treasury Management
Utility Managers
Voice of Customer
Workforce Management

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All names submitted to this site shall be used expressly for the purpose of networking organization in benchmarking studies. Names are used for this organization and also for the ebenchmarking™ Newsletter. No names submitted to this site are ever sold. If you suspect that others are using this list please call us at 1-888-323-6246. Individual's names are confidential and will not be released. However, a company or organization name may be listed as our member.






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